4. Check the Freezer Settings
So you’ve moved your food away from the vents but it’s still freezing? The problem might still be the freezer. As mentioned, there are a lot of factors at play, one of which is your machine’s freezer-orientation, and a bottom-freezer fridge may be particularly troubling. Remember from science class that heat rises, so the bottom section of the fridge is probably going to be the coldest.
One solution is to slightly turn up your freezer temperature settings, although you should be careful not to raise it too high. Anything north of 0°F will facilitate bacterial growth and accelerate food spoilage—yes, even in a freezer!
Another option is to make sure that your ice maker is not constantly running. This could also make your freezer too cold and subsequently cause your refrigerated foods to freeze.
5. Store More Food!
This may seem like a dumb solution, but it’s actually valid. GE explains how if the food at the bottom of your fridge keeps freezing, it could simply be because your fridge isn’t fully packed.
Refrigerators need to be well-stocked to absorb all of the cold air being vented into the cavity. If it is relatively empty, all of the cold air will sink to the bottom of the cavity and freeze your food. So just keep it filled!
As an added bonus, a fully stocked fridge will help maintain temperatures—especially in the freezer—and, as a result, use less energy. This is good for your utility bill.
6. Contact the Manufacturer
If you’ve done all of the above and your food is still freezing, then there is most likely a mechanical issue that will require a refrigerator repair. From the thermostat to the damper to the control panel, there are a lot of parts that may be malfunctioning.
Your best bet is to check if your fridge is still under warranty and to contact either the manufacturer or the retailer that sold it to you. They can send out a service representative to determine what’s wrong with the fridge. If it’s no longer under warranty, you’ll need to contact your local appliance repairman.